🎉FAQ With Diycrossstitch🎉

Pay Attention! ! ! 

Before purchasing, please note that vipcrossstitch canvas is divided into two types: printing and white cloth.

The product title with (Stamped) is our printed canvas, which is printed.

The product title with (Counted) is our white canvas, which is not printed,You will receive a white cloth canvas.

SHIPPING

How long will it take for the goods to be shipped?

Our goods will generally be dispatched within 2-5 days. If the goods you buy are new product or out of stock, you need to wait a few more days, we will also expedite the stocking.

For more information click on the link below. https:/shipping-policy

How to track the order and how to check the tracking code?

To track your package, you can log in to your account to view your order history.

Once your package has shipped, a tracking number will also be provided to you through email.

When will the goods arrive?

If you use our standard shipping method, it usually takes about 10-30 days to arrive.

If you choose our fast shipping, it usually takes 7 to 15 days.

In case of other force majeure factors (such as weather, customs clearance, holidays, etc.), the arrival of the goods is delayed, please understand.

PAYMENT

What Payment Methods Are Accepted?

We primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

Order & Retunrs

How to use the coupon code?

Coupon codes can be filled in on the "Shopping Cart Page" or used on the "Payment Information Page".

On the right, you will see a box to "add a coupon".

In the space provided, enter in your gift card code or coupon code. Next, click "Apply".

If I encounter purchase problems or after-sales problems, how can I contact you?

Dear customer, if you encounter any problems when purchasing or after receiving the goods, you can contact our customer service email (support@dipcrossstitch.com) on working days.

Our customer service staff will be off on weekends, please forgive us for not being able to reply to you in time on weekends.

Why is the price shown in the store so expensive?

Dear customer, if you see that the price shows hundreds or even thousands of prices, there should be network delays and translation problems.

You can refresh the network. The price will be calculated according to the normal price at the final checkout, please don't worry!

Pay Attention：

Please note that if you choose our Fast Shipping (7-15 days) when purchasing, please be sure to indicate Fast Shipping in our remarks column.

We will replace the logistics according to the logistics you indicated.

We’re Here to Help ! Contact us
Select your currency
USD United States (US) dollar
EUR Euro
CHF Swiss franc
CAD Canadian dollar
GBP Pound sterling
RUB Russian ruble
RON Romanian leu

Main Menu